Big Movies - Helpdesk

Click on the category to browse FAQs.

Big Loyalty Programme (5)

Programme

Can we exchange Loyalty Points for cash?

How can i link my card to my bigmovies account?

How can i redeem my loyalty points?

How do I get rewarded for my loyalty ?

What is Big Loyalty Program?
Customer Service @BigMovies (6)

We do care for our customer. Please find out some details about customer service at our premises.

How can I contact Big Movies ?

I am charged extra on food counter how can i file a complaint?

I am experiencing a problem with my bigmovies user id, what should I do ?

If I forgot my password, how do I reset my online password ?

What are the Customer Service timings ?
Online Purchase Queries (6)

These category is for online purchase

How do I do Group Reservations/Hall Reservation ?

How do i edit my profile information ?

How do I know if my purchase or ticket is confirmed ?

How doi book ticket online, phone calls or any other methods?

What are the steps to file a complaint and ask for refund if tickets are not visible inside My Tickets?
Terms and Condition (5)

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Are there extra charges for buying movie tickets online ?

Can I cancel or reschedule the tickets or can foods be refunded that I have already bought ?

Can we carry outside food into the theater ?

Do I have to pay for my child who will sit on my lap ?

What are the parking facilities at Bigmovies? Do I have to pay ?

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